★
Senior-Led Delivery
Every engagement is led by a senior Kingsley Group strategist — not passed to a junior after the proposal stage. You have direct access to your project lead throughout, with a response time of no more than four business hours during the engagement.
▤
Full Documentation Handover
We hand over every process document, template, automation rule, and playbook in an editable format your team owns outright. Nothing is locked behind a proprietary platform or requires our ongoing involvement to run.
✿
Post-Launch Hyper-Care
Every tier includes a hyper-care period following the first live publishing cycle. During this window we monitor the pipeline, resolve any friction points, and answer questions from any team member using the new system.
€
Two-Instalment Invoicing
50% at project kick-off, 50% at handover — no progress-milestone disputes, no surprise invoices. EU clients invoiced under the reverse-charge mechanism where applicable; Irish VAT registration number provided on all invoices.